Scottish Widows
Communicating Values
We were asked to make all management and staff aware of the new organisation values.
They wanted a flexible way of communicating values in an exciting way to both large and small groups within the organisation.
The objectives were:
To create awareness of the values and to try to embed them within the organisational culture
To help staff at all levels recognise best practices of customer& client care
To identify how personnel can live the values.
We provided the opportunity to get through all the values effectively and quickly using theatre style performances.
Actors played the parts of management, their team and clients. It helped to show clearly how preferred behaviour and attitude can win the day when demonstrating the right values.
The benefits were to be able to interact with the characters through a question and answer process and then give feed back.
This enabled a huge array of questions to be answered and brought to the fore many of the issues that needed to be discussed.
The sessions were highly realistic and became as near to real life scenarios as possible.
People who attended the training left with a visual understanding of the values, their purpose and a deeper understanding of the benefits to themselves and the organisation.
In truth an awful lot of fun was had as well, making a potentially dry subject come to life!
